A measure used by some state insurance departments to track consumer complaints against insurance companies. Generally, it is stated as the number of complaints upheld against an insurance company, as a percentage of premiums written. In some states, complaints from medical providers over the promptness of payments may also be included.

"Complaint Ratio" In Context

""They have sold thousands with a complaint ratio of .0125 (well below the electronics industry standard) & this includes complaints filed by their chief competitor who has openly stated that they would try to sabotage them," Schafkopf wrote."